Privacy Policy
Merseyside Bowen Practice
Trading as Back 2 Healing Therapies / Merseyside Bowen Practice
Effective Date: June 2026
Introduction
Merseyside Bowen Practice is committed to protecting your privacy and handling your personal information with care, integrity and transparency.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services, visit our website, contact us or book appointments.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
The Data Controller responsible for your personal information is:
Gail Seddon-Davies
Merseyside Bowen Practice / Back 2 Healing Therapies
Email: merseysidebowenpractice@proton.me
Telephone: 07984 637081
Correspondence Address: Available upon request
If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us using the details above.
What Information We Collect
In order to provide safe and effective therapy services, we collect personal information that may include your name, date of birth, address, telephone number, email address and, where appropriate, emergency contact details.
As part of your treatment, we may also collect health-related information, including details of your medical history, current health conditions, medications, symptoms, injuries and treatment outcomes. Where relevant, we may receive or retain copies of medical reports, referral letters or scan results that you choose to provide. Certain personal and health information is required in order for us to assess suitability for treatment and provide services safely. If this information is not provided, we may be unable to offer treatment.
We maintain records of appointments, treatment sessions, communications and payments. For security reasons, payment card details are not stored by Merseyside Bowen Practice.
If you contact us through our website, online booking system, email, telephone or text message, we may retain records of those communications for administrative and clinical purposes.
How We Collect Your Information
Personal information is collected directly from you through consultation forms, health questionnaires, treatment notes, online booking systems, website enquiry forms, emails, telephone conversations and text messages. In some circumstances, information may also be obtained from medical reports or referral documentation supplied by you.
Photographs, videos or testimonials will only be collected or used where you have provided your explicit consent.
How We Use Your Information
Your personal information is used to provide safe, effective and appropriate therapy treatments. It enables us to assess your suitability for treatment, maintain accurate clinical records, monitor progress, communicate with you regarding appointments and treatment, issue invoices and receipts, and comply with legal, regulatory and insurance obligations.
Where appropriate and with your consent, information may also be used to facilitate referrals to other healthcare professionals or practitioners involved in your care.
Lawful Basis for Processing Under Article 6 of the UK GDPR,
We process personal data under the following lawful bases:
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Article 6(1)(b) – performance of a contract for providing therapy services.
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Article 6(1)(c) – compliance with legal obligations.
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Article 6(1)(f) – legitimate interests in administering and operating the practice.
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Article 6(1)(a) – consent where required, such as for marketing communications, testimonials, photographs or videos.
Health information is processed under Article 9(2)(h) UK GDPR, which permits the processing of special category data where necessary for the provision of health care, treatment or the management of health services to ensure treatments are delivered safely and appropriately.
Where consent is relied upon for specific activities, such as marketing communications, testimonials, photographs or videos, you have the right to withdraw that consent at any time.
Sharing Your Information
Your personal information is treated as strictly confidential and will not be sold, rented or disclosed to third parties for marketing purposes.
Information may be shared with healthcare professionals involved in your care where you have provided consent, with professional advisers or insurers where necessary, or where disclosure is required by law. Information may also be disclosed where necessary to protect your vital interests or those of another person in an emergency situation.
Any third parties who process personal information on our behalf are required to maintain appropriate security measures and comply with applicable data protection legislation.
Retention of Records
Clinical records are retained in accordance with professional, legal and insurance requirements. Adult treatment records are normally retained for a minimum period of eight years following your last appointment.
Records relating to children are normally retained until the individual reaches the age of twenty-five, or for a longer period where legal or professional obligations require.
In certain circumstances, records may be retained for longer periods where required by law, insurance providers, ongoing investigations, complaints procedures or anticipated legal proceedings.
Following the expiry of the applicable retention period, records will be securely destroyed.
Automated Decision-Making
Merseyside Bowen Practice does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Marketing Communications
Merseyside Bowen Practice will only send marketing communications where you have provided explicit consent to receive them. You may withdraw your consent at any time by contacting the practice using the details provided in this policy. Withdrawal of consent will not affect the lawfulness of any processing undertaken before consent was withdrawn.
Communications and Social Media
You may choose to contact Merseyside Bowen Practice by telephone, email, website contact form, online chat facility or through our social media pages, including Facebook.
Where you contact us through these methods, we may retain records of communications for the purpose of responding to enquiries, managing appointments, providing services and maintaining business records.
Please be aware that social media platforms operate independently and have their own privacy policies. We recommend reviewing the privacy policies of any social media platform you use to communicate with us.
We will never request sensitive health information through public social media posts and encourage clients to use private and secure communication methods when discussing personal matters. This addition covers: Website contact forms, Email enquiries, Phone enquiries, Website chat feature, Facebook messages
Website Services and Third-Party Providers
Our website is hosted by Wix.com Ltd., which provides the online platform that enables us to present our services and communicate with clients. Information submitted through our website, including contact forms, appointment enquiries and booking requests, may be processed and stored through Wix's secure systems.
Wix may collect certain technical information automatically, including IP addresses, browser information, device information and website usage data for security, performance and analytical purposes.
Where third-party services are integrated with our website, such as appointment booking systems, payment processors or analytics providers, those providers may process personal information in accordance with their own privacy policies and applicable data protection laws.
Merseyside Bowen Practice takes reasonable steps to ensure that any third-party service providers used are reputable and maintain appropriate standards of data protection and security.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Paper records are stored securely, and electronic records are protected through password-controlled access and other appropriate security measures. Access to client information is restricted to authorised individuals only. Records are securely destroyed when they are no longer required to be retained.
Your Rights
Under data protection legislation, you have the right to be informed about how your information is used, to request access to the personal information we hold about you, to request correction of inaccurate information, to request restriction of processing in certain circumstances, to object to processing where applicable, and to request the transfer of your data where legally available. Subject access request timeframe, We will normally respond to requests relating to your data protection rights within one month, unless an extension is permitted by law.
You also have the right to withdraw consent where consent is the basis for processing and, in certain circumstances, to request the erasure of personal information. Some of these rights may be limited where we are legally required to retain records or where exemptions apply under data protection legislation.
To exercise any of your rights, please contact us using the details provided in this Privacy Policy.
Cookies and Website Usage
Our website is hosted by Wix and uses cookies and similar technologies to ensure the website functions correctly, maintains security, improves performance and helps us understand how visitors use the site.
Some cookies are essential for the operation of the website and cannot be disabled. Other cookies, including analytics or marketing cookies, will only be used where you have provided consent through our cookie banner.
You may manage or withdraw your cookie preferences at any time through your browser settings or cookie consent preferences. Further information is available in our Cookie Policy.
Links to Other Websites
Our website may contain links to third-party websites. Merseyside Bowen Practice is not responsible for the privacy practices, content or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit. International transfers, Some of our service providers, including Wix.com Ltd., may process or store personal data outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including adequacy regulations, International Data Transfer Agreements (IDTAs), or other approved transfer mechanisms.
Data Breaches
In the unlikely event of a personal data breach that presents a risk to the rights and freedoms of individuals, Merseyside Bowen Practice will comply with its obligations under the UK GDPR, including notifying the Information Commissioner's Office and affected individuals where required.
Complaints
If you have any questions or concerns regarding how your personal information is handled, please contact us in the first instance.
You have the right to lodge a complaint with the Information Commissioner's Office at any time if you believe your personal information has been processed unlawfully.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional obligations or business practices. The most recent version will always be available on our website.
Contact Details
Merseyside Bowen Practice
Trading as Back 2 Healing Therapies / Merseyside Bowen Practice
Email: merseysidebowenpractice@proton.me
Telephone: 07984 637081
Correspondence Address: Available upon request
Website: www.merseysidebowenpractice.co.uk
